MyDispatchHub

Legal

Terms of Service

Last updated: October 23, 2026

Agreement to Terms

These Terms of Service ("Terms") are an agreement between you and MyDispatchHub Technologies Inc. ("MyDispatchHub", "we", "us", or "our"). They govern your use of:

  • the MyDispatchHub website;
  • the MyDispatchHub web-based transportation management system (TMS);
  • the MyDispatchHub driver mobile application; and
  • related MyDispatchHub services (together, the "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If your organization has signed a separate written agreement with us, that agreement governs where it conflicts with these Terms.

Business Customers and Authorized Users

The Service is provided to transportation companies and other businesses ("Customers"). A Customer may create accounts for its dispatchers, staff, drivers, and other authorized users.

Each Customer is responsible for:

  • Deciding which users are authorized to access its account, and removing access when it is no longer appropriate
  • Maintaining accurate account and user information
  • Ensuring that its users comply with these Terms
  • Having the authority to accept these Terms on behalf of the organization

Use License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to:

  • Access and use the Service for your organization's internal business operations
  • Allow authorized users within your organization to access the Service
  • Upload and process data necessary for dispatching and related operations

This license does not include the right to resell, redistribute, or create derivative works from the Service.

Account Responsibilities

To use the Service, you must:

  • Provide accurate and complete information
  • Keep your credentials and verification codes secure
  • Promptly notify us of any unauthorized access
  • Be at least 18 years old or the age of majority in your jurisdiction

You are responsible for activity that occurs under your account.

Driver Mobile Application

  • Driver accounts are created or authorized by a participating company that uses MyDispatchHub. The mobile application is intended only for those drivers, for legitimate transportation, dispatch, delivery, document, and related business activities.
  • Drivers access the mobile application using the mobile number registered by their company.
  • Authentication may use a one-time verification code sent by SMS.
  • Do not share verification codes with anyone.
  • You are responsible for protecting access to your device.
  • Your company may disable your mobile access at any time. MyDispatchHub may also suspend access for security reasons.

SMS Authentication Terms

When a registered driver enters a mobile number and taps "Request OTP," the driver requests and consents to receive a one-time SMS verification code from MyDispatchHub.

  • Message frequency varies based on login requests: each request sends one verification code, and another is sent only if you request a new code.
  • Standard message and data rates may apply.
  • Reply HELP for help.
  • Reply STOP to opt out of SMS messages. Opting out may prevent SMS-based authentication, and may prevent access to the mobile application until another supported authentication method is available.
  • Mobile carriers are not liable for delayed or undelivered messages, and delivery of SMS messages is not guaranteed.
  • MyDispatchHub does not use OTP messages for marketing or promotional purposes.

For more information about how we handle mobile numbers and SMS consent, see our Privacy Policy.

Push Notifications

Where enabled, the mobile application may send operational push notifications, such as load assignments, trip updates, and dispatch information. You can generally control notification permissions through your device settings. Turning notifications off may mean you do not learn about changes to your assigned work until you open the application.

Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations, or use the Service for any unlawful purpose
  • Infringe on intellectual property or privacy rights
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems
  • Interfere with or disrupt the Service, or probe or test its security without our written permission
  • Use automated means to access the Service except through interfaces we provide for that purpose
  • Reverse engineer or decompile any part of the Service, except where that restriction is prohibited by law
  • Share credentials or verification codes, or impersonate another person
  • Submit information you do not have the right to submit

Customer Data

"Customer Data" means the data a Customer and its users submit to the Service. Customers retain ownership of their Customer Data. Each Customer authorizes MyDispatchHub to process its Customer Data as needed to:

  • Provide, maintain, secure, and support the Service
  • Back up data for recovery purposes
  • Use de-identified, aggregated data to operate and improve the Service

Each Customer is responsible for having all rights, permissions, notices, and consents needed to submit Customer Data, including information about its drivers, employees, contractors, customers, and other third parties. This includes driver profiles that the Customer creates and the mobile numbers it registers for driver login.

Privacy

We handle personal information in accordance with our Privacy Policy, which explains what we collect, how we use it, and the choices available to you.

Fees and Billing

Some features or plans may be offered at no charge, and others may require payment. Fees, billing frequency, and payment terms for a paid plan are those presented when you select the plan or set out in a separate agreement with us.

We will give reasonable advance notice of changes to the fees for a paid plan. If fees for a paid plan are not paid when due, we may suspend access to paid features after notice. Refunds are provided where required by law or by the applicable plan or agreement.

Third-Party Services

The Service offers optional integrations with third-party services, including Google (Gmail) and Microsoft (Outlook), so that you can send email on your own behalf. By connecting a third-party account:

  • You authorize MyDispatchHub to send email through your connected account when you initiate actions such as sending invoices or notifications.
  • You are responsible for ensuring that your use of the third-party service complies with its terms.
  • We store encrypted authentication tokens to maintain your connection. You may disconnect at any time from your Settings page, which deletes the stored tokens.

The Service also relies on third-party providers, such as communications (including SMS) providers, push notification providers, email delivery providers, and cloud infrastructure providers. We are not responsible for outages, policy changes, or account restrictions imposed by third-party services, including mobile carriers.

Service Availability

We aim to provide reliable service, but the Service may occasionally be unavailable due to maintenance, third-party outages, network conditions, security incidents, or other factors. We may update, modify, suspend, or discontinue features to maintain or improve the Service. Unless a separate written agreement provides a service level commitment, we do not guarantee any specific level of availability.

Intellectual Property

The Service, including all software, designs, text, graphics, and other content (excluding Customer Data), is owned by MyDispatchHub or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from it without our express written permission.

Suspension and Termination

Customer Accounts

A Customer may stop using the Service at any time, and may request that we close its account by contacting us. Any paid plan ends as described in that plan or the applicable agreement.

We may suspend or terminate a Customer account if the Customer materially violates these Terms, does not pay fees for a paid plan when due, or engages in fraudulent or unlawful activity, or where needed to protect the Service or other users. Where reasonable, we will give notice before terminating.

Individual Users and Drivers

A Customer may disable the access of any of its users, including drivers, at any time. We may suspend an individual user's or driver's access if we reasonably believe it is needed for security, to prevent misuse, or because of a violation of these Terms. When access ends, the user can no longer sign in. Customer Data remains under the Customer's control.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYDISPATCHHUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Indemnification

You agree to indemnify and hold harmless MyDispatchHub from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of third parties.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario.

Changes to Terms

We may update these Terms from time to time. When we do, we will update the Last updated date. For material changes, we will give reasonable notice, such as by email or through the Service, before the changes take effect. If you continue to use the Service after the changes take effect, the updated Terms will apply to you.

Contact Information

For questions about these Terms or SMS authentication, please contact: