Privacy Policy
Last updated: January 1, 2025
Introduction
At MyDispatchHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation management system (TMS) platform.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and contact information
- Company information and business details
- Payment and billing information
- Account credentials and preferences
Operational Data
When you use our platform, we collect:
- Order and shipment information
- Driver and vehicle data
- GPS location data (with driver consent)
- Document uploads and attachments
- Communication records within the platform
Technical Information
We automatically collect certain technical data:
- IP address and device information
- Browser type and operating system
- Usage patterns and feature interactions
- Performance and error logs
How We Use Your Information
We use the collected information to:
- Provide and maintain our TMS services
- Process transactions and send related information
- Send administrative updates and support messages
- Improve and optimize our platform
- Detect and prevent fraud or security issues
- Comply with legal obligations
- Provide customer support
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties who perform services on our behalf (payment processing, hosting, analytics)
- Business Partners: With your consent, to fulfill services you've requested
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Secure data centers with 24/7 monitoring
- Regular backups and disaster recovery procedures
Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal requirements)
- Object to or restrict certain processing activities
- Export your data in a portable format
- Opt-out of marketing communications
To exercise these rights, please contact us at privacy@mydispatchhub.com.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it longer by law.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@mydispatchhub.com
- Phone: 1-800-DISPATCH
- Mail: MyDispatchHub Inc., 123 Logistics Lane, Toronto, ON M1M 1M1